Terms of Service

1. About us

These terms are provided by Emma van Dijkum, trading as Product Leadership Coaching ("we", "us", "the Coach"). We are based in Girona, Spain. VAT number ESB16368524. Email: emma@product-leadership-coaching.com. Full postal address available on request.

They apply to use of this website and to all coaching, advisory and fractional services, unless a signed agreement or proposal says otherwise. If there is a conflict, the signed agreement wins.

2. Services

We provide executive coaching, team coaching, product leadership mentoring, advisory and fractional CPO services, delivered remotely to clients worldwide. The scope, number of sessions and deliverables are set out in your proposal or booking.

Coaching is a developmental partnership focused on performance, growth and leadership. It is not therapy, counselling, medical, legal or financial advice. You remain responsible for your own decisions and results. We cannot guarantee a specific outcome, such as a job offer.

3. Fees and payment

• Fees are agreed in your proposal or shown at booking.
• Fixed-price sessions are paid at booking. Other services are invoiced, with payment due within 30 days of the invoice date.
• Prices exclude VAT, which is added where applicable. For business clients outside Spain, the reverse-charge rules may apply.
• You pay any bank or currency conversion charges.
• We may pause services if invoices remain unpaid.

4. Scheduling and cancellations

• You can reschedule or cancel a session with at least 24 hours' notice.
• Sessions cancelled, rescheduled or missed with less than 24 hours' notice are charged in full, as that time cannot be reallocated.
• If we need to cancel, we will offer a new time or a refund for that session.

5. Term, termination and pauses

• An engagement runs for the period agreed in your proposal.
• Either party may end an ongoing engagement with four weeks' written notice.
• Fees for sessions already delivered or paid are non-refundable, except where the law requires otherwise.
• If you pause or return later, pricing and availability are not guaranteed.

6. Consumers in the EU and UK

If you buy as an individual rather than a business, you may have a legal right to cancel within 14 days of booking. By asking us to start a session within that period, you agree that you lose that right once the service has been fully delivered, and that you pay for any part already delivered. Nothing in these terms limits your statutory consumer rights.

7. Confidentiality

Both parties keep confidential all business, product, strategic, personal and professional information shared during an engagement, including session materials. This continues after the engagement ends. It does not apply where disclosure is required by law, or where there is a serious risk of harm to someone.

We may use fully anonymised themes and stories in public content. No identifying information will be included and you can opt out in writing at any time.

8. Recordings and AI tools

Sessions may be recorded and processed with AI-supported tools to support note-taking and continuity, as described in our Privacy Policy. You can opt out at any time without affecting the service.

9. Intellectual property

You keep all rights to your own materials and business information. We keep all rights to our frameworks, tools, templates and methodologies, including the COACH framework and website content. You may use materials we give you for your own internal purposes, but not resell or republish them.

10. Data protection

We process personal data in line with the GDPR, Spanish law and the UK GDPR. See our Privacy Policy. Where we process personal data on behalf of a business client, we can sign a data processing agreement on request.

11. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential loss, or for loss of profits, revenue or opportunity. Our total liability for any engagement is limited to the fees you paid for it. Nothing limits liability that cannot be limited by law, such as for fraud or gross negligence.

12. Website use

Content on this website is general information, not professional advice. You may not copy or reuse it commercially without permission. Links to other websites are provided for convenience and we are not responsible for their content.

13. Independent contractor

We work as an independent contractor. Nothing creates an employment, partnership or agency relationship.

14. Governing law and disputes

These terms are governed by Spanish law. Both parties will first try to resolve any dispute through good-faith discussion. If that fails, the courts of Girona, Spain will have jurisdiction, unless mandatory consumer law gives you the right to bring a claim in your own country.

15. Changes

We may update these terms. The version at the time you book or sign applies to that engagement.